PurpleFuels - Heating Oil FAQ
Answers to commonly asked questions about our home heating oil delivery service. If you don't see the answer you are looking for, try our live chat!
Frequently Asked Questions
Emergency Service
For emergency service(no heat), please contact F J Chandler Air Systems, 203-484-7139
Why are your prices so low?
Our response is quite simple, why are competitor prices so high? We all get our heating oil from the same terminal, so why do some companies charge such a high rate for delivery? Often competitors will try and imply we use lesser quality oil. These are simply smear tactics on their part to distract from their ridiculously high prices. Don't be fooled into paying more money for the same product!
You can place your order right through our website, or you can call our office at 203-208-4917.
We cannot make a delivery if your vent whistle/alarm is not functioning. There are no exceptions to this policy. Even if we can physically see the level of fuel in the tank, we will not make the delivery without this important safety measure being in place. Please contact a service company to have the vent whistle fixed prior to ordering.
We accept all major credit/debit cards, as well as cash. Our price for credit/debit is the same as cash, so it is usually the most convenient option for customers. There is no reason for a company to charge extra for using a card, it is part of the cost of doing business.
As long as we can access the fill pipe, you do not have to be home. A receipt will be left on site for you. We can also email a receipt as well.
Yes, we offer automatic delivery. Visit the following link to learn more.
Do you offer emergency service?
We do not offer emergency service. Diesel fuel can be added to get you through until we deliver your heating oil. During the colder months, 5-7 gallons per day should cover most homes.
What towns do you service?
Our service area for home heating oil/fuel oil includes Branford, Bethany, Centerbrook, Cheshire, Chester, Clinton, Deep River, Durham, East Haven, East Lyme, Essex, Guilford, Haddam, Hamden, Ivoryton, Killingworth, Lyme, Madison, Meriden, Middlefield, Middletown, New Haven, New London, Niantic, North Branford, North Haven, Northford, Old Lyme, Old Saybrook, Orange, Prospect, Wallingford, Waterford, West Haven, Westbrook & Woodbridge.
Is there a minimum order?
The minimum order is 50 gallons. To save you money, it is best to order at least 100 gallons. If you really want to save, order 300 or more gallons, as the price is even better!
What happens if I take less than 50 gallons?
If we arrive to deliver fuel, and for reasons not attributable to us, we deliver less than 50 gallons, there will be a $50 delivery fee added on to the amount of oil ordered. For example, you order 100 gallons from our company and another company fills your tank before we get there and our delivery is only 15 gallons. In this case you would be charged for the 15 gallons at our current 50 gallon rate and a $50 delivery fee would be added to the bill.
What happens if you can't deliver?
If we are unable to deliver fuel, at no fault of ours, there will be a $75 trip fee for us coming to your residence/business. This is non-negotiable.
What if I have to cancel my order?
All orders canceled after 4pm the business day prior to your delivery will be subject to a $50 cancellation fee. Business days are Monday-Friday.
When do you deliver to my area?
Delivery to Branford, East Haven & North Branford is every day, Monday through Friday.
Delivery to Bethany, Cheshire, Durham, Hamden, Meriden, Middlefield, Middletown, New Haven, North Branford, North Haven, Northford, Orange, Prospect, Wallingford, West Haven & Woodbridge is Tuesday & Thursday.
Delivery to Centerbrook, Chester, Clinton, Deep River, East Lyme, Essex, Guilford, Haddam, Ivoryton, Killingworth, Lyme, Madison, New London, Niantic, Old Lyme, Old Saybrook, Waterford & Westbrook is Monday, Wednesday & Friday.
Can I schedule a delivery for a later date?
When your order is placed, your delivery will be scheduled for the next available service day for your area. Due to varying market prices for home heating oil, we cannot hold prices for future deliveries.
What time will you deliver?
PurpleFuels does not give times for deliveries. In order to keep our prices so low, we have to be able to run our delivery routes as efficiently as possible. We can guarantee a delivery day, just not a time. For most customers, this won't be an issue, as you do not have to be home for the oil delivery.
Email us for questions concerning delivery of home heating oil in the Connecticut Shoreline area.
Delivery/Service Area for Connecticut
Current delivery schedule:
Every day, Monday through Friday: Branford, East Haven & North Branford.
Mon/Wed/Friday: Centerbrook, Chester, Clinton, Deep River, East Lyme, Essex, Guilford, Haddam, Ivoryton, Killingworth, Lyme, Madison, New London, Niantic, Old Lyme, Old Saybrook, Waterford & Westbrook.
Tue/Thu: Bethany, Cheshire, Durham, Hamden, Meriden, Middlefield, Middletown, New Haven, North Haven, Northford, Orange, Prospect, Wallingford, West Haven & Woodbridge.
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PurpleFuels, LLC