PurpleFuels - Propane FAQ
Answers to commonly asked questions about our propane delivery service. If you don't see the answer you are looking for, try our live chat!
Frequently Asked Questions
Do I have to own my tank to get a delivery?
Yes, you must own your tank(s) for PurpleFuels to deliver to you. We cannot fill another company's tank(s).
What happens if I run out of propane?
If you are out of propane, we will come out and fill the tank. We will then tag the tank. You will be responsible for contacting a service company to come out and do a safety check/leak test on your system. Once they complete this, they will relight your burners.
Most deliveries can be made within 2-3 business days, often sooner. During the Spring/Summer/Fall we deliver home heating oil Monday through Friday. We do our best to deliver as soon as possible, but cannot guarantee delivery dates and/or times.
As long as we can access the tank, you do not have to be home. A receipt will be left on site for you.
Yes, we offer automatic delivery. Visit the following link to learn more.
Do you offer emergency service?
We do not offer emergency deliveries.
What towns do you service?
Our service area for home heating oil/fuel oil includes Branford, Bethany, Centerbrook, Cheshire, Chester, Clinton, Deep River, Durham, East Haven, East Lyme, Essex, Guilford, Haddam, Hamden, Ivoryton, Killingworth, Lyme, Madison, Meriden, Middlefield, Middletown, New Haven, New London, Niantic, North Branford, North Haven, Northford, Old Lyme, Old Saybrook, Orange, Prospect, Wallingford, Waterford, West Haven, Westbrook & Woodbridge.
Is there a minimum order?
The minimum order is 50 gallons. To save you money, it is best to order at least 100 gallons. If you really want to save, order 300 or more gallons, as the price is even better! Orders less than 50 gallons will be assessed a minimum delivery fee.
What happens if I take less than 50 gallons?
If we arrive to deliver fuel, and for reasons not attributable to us, we deliver less than 50 gallons, there will be a $50 delivery fee added on to the amount of propane ordered. For example, you order 100 gallons from our company and another company fills your tank before we get there and our delivery is only 15 gallons. In this case you would be charged for the 15 gallons at our current 50 gallon rate and a $50 delivery fee would be added to the bill.
What happens if you can't deliver?
If we are unable to deliver fuel, at no fault of ours, there will be a $75 trip fee for us coming to your residence/business. This is non-negotiable.
What if I have to cancel my order?
All orders canceled the same day as delivery will be subject to a $75 cancellation fee. Orders canceled at least 1 business day prior are charged a $10 cancellation fee. This covers our time and costs associated with processing your credit/debit card.
Can I schedule a delivery for a later date?
When your order is placed, your delivery will be scheduled for the next available service day for your area. Due to varying market prices for propane, we cannot hold prices for future deliveries.
What time will you deliver?
PurpleFuels does not give times for deliveries. In order to keep our prices so low, we have to be able to run our delivery routes as efficiently as possible. We can guarantee a delivery day, just not a time. For most customers, this won't be an issue, as you do not have to be home for the propane delivery.
Why isn't my tank reading 100%?
We can only fill your tanks to 80% of the stated capacity to allow for temperature-related expansion. The last thing you want is propane to leak out on a hot day and cause an explosion.
Do you offer service?
We do not currently offer service. Please contact a local HVAC company for your service needs.
Propane - Delivery/Service Area for Connecticut
Current delivery schedule:
Every day, Monday through Friday: Branford, East Haven & North Branford.
Mon/Wed/Friday: Centerbrook, Chester, Clinton, Deep River, East Lyme, Essex, Guilford, Haddam, Ivoryton, Killingworth, Lyme, Madison, New London, Niantic, Old Lyme, Old Saybrook, Waterford & Westbrook.
Tue/Thu: Bethany, Cheshire, Durham, Hamden, Meriden, Middlefield, Middletown, New Haven, North Haven, Northford, Orange, Prospect, Wallingford, West Haven & Woodbridge.
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2015 - 2021
PurpleFuels, LLC